Order FAQs

Ordering questions

Ordering FAQs
Can I order by phone? Can I order by mail? Do I need to register? When do you charge my credit card? How long does it take to process my order? Do you match competitor's prices? Do you offer reseller or volume discounts? Do you charge sales tax? How can I change or cancel an order? Can you tell me when an item will be available if it is out of stock? How do I check status on my order? Will you sell my information or give it to other companies?


Product FAQ
Do you offer technical support on your software? Will you advise me on the compatibility of the software I order? Can I physically look at or inspect an item I want to buy? Do you sell brand new products? Do you have a catalog?

Shipping FAQ
How do you ship in the U.S.? How do you ship international? How do I check shipping charges? What are my shipping choices? I received a partial order, why is this? Can you ship to a different address than my billing?

Returns FAQ - 30 day return guarantee
Must I have a authorization to return merchandise? What address do I send returns to? How long will it take to get my credit? What are your restocking fees?

Payment FAQ
What method of payments do you accept? Why is my credit card being declined? Can I pay by Money Order or Check? Will you accept an International credit card? How do I know my credit card information is secure?

Answers to Your Ordering FAQs: Can I order by phone? Yes, or course. Call us toll free at 888-53-PATENT. Our operators are available 24 hours a day, seven days a week. Can I order by mail? Yes. First, print this order form. Next, fill it out and enclose payment by personal check or money order. Last mail it to us at: From Patent to Profit, Co. 15850 McCourtney Road Grass Valley, CA 95949 Mail orders are generally shipped the same day they are received. Do I need to register? It is not necessary to register with our site to place an order. However, From Patent to Profit members may sign-in and save time. Return to top When do you charge my credit card? Your credit card is charged when your order is placed. Authorize.net will automatically authorize your credit card when your order is placed. Return to top How long does it take to process my order? We make every effort to ship your order the same day it is received providing it arrives before 2:00PM Pacific Coast Time. If you choose Next Day Air, a 2:00PM arrival is essential. Once the order has shipped, your estimated time of arrival will be determined by the shipping method you selected. Return to top Do you match competitors prices? We are confident our competitors, including amazon.com, cannot match our prices. Our lowest everyday prices are on the web. Return to top Do you offer reseller or volume discounts? We have reseller programs for SBDC Affiliates and Inventor Organization Affiliates based on buying power. We also offer discounts on purchases for qualified Government, Academic or volume Corporate customers, or for individuals who wish to purchase in quantity on a particular item. Please email us or contact us at (888) 53-PATENT (537-2836) for prices. Return to top Do you charge sales tax? We collect sales tax for orders that ship in California only. If applicable, California sales tax is automatically calculated during Checkout. Return to top How can I cancel or change my order after it has been placed? We process orders fast, so it may be difficult to cancel or change an order once it has been placed. However, please call us immediately at (888) 53-PATENT (537-2836) and we'll do our best. Return to top How will I know if an item is out of stock? We maintain substantial inventories of products and do not foresee any shortages in the near future. However, in the rare case that we cannot fill your order, you'll be immediately notified by email with the estimated time of arrival. Return to top How do I check the status of my order? You will receive email notification immediately after your order is placed. If you do not receive this e-mail it is because the email address provided was incorrect, your e-mail filters are blocking our e-mail, or your order was not received by us. Since our orders are promptly shipped and received, you'll not normally need to follow-up. To inquire on the status of your order, you may email us or call us at (888) 53-PATENT (537-2836). Return to top Will you sell my information or give it to other companies? Never. At From Patent to Profit we take your privacy seriously. To ensure your privacy we use the most up-to-date encryption technology. Your billing, credit card, and account information is encrypted; none of this can be read as it travels to our system. Nor do we sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, and so on. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping at our web site. We may, on occasion, send out an email announcement to inform our customers when we add a major new feature to our website or for special promotions. If you do not want to receive an email announcement, please let us know. Return to top Answers to Your Product FAQs: Do you offer technical support on your software? The software we carry, PatentWizard, PatentHunter and Trademark Wizard, includes technical support from the publisher at (888) 382-7690. On software we publish, IPSearchLink, we provide technical support at (888) 53-PATENT (537-2836). Return to top Will you advise me on the compatibility of the software I order? On our product pages, we list the compatibility of our software. Generally speaking IPSearchLink is compatible with all PC and Microsoft Windows users and MACs. However, PatentWizard, PatentHunter and TrademarkHunter is not compatible with older MACs. Return to top Can I physically look at or inspect an item I want to buy? Yes! We guarantee every product we sell. Should you wish to return an item you've purchased within 30 days, send it back to us and we'll refund your purchase price. Return to top Do you sell brand new products? We sell only brand new products. From Patent to Profit purchases directly from our New York book publishers, our software publishers and printers who produce our Patents in Commerce and From Patent to Profit publications. Other outlets may sell "grey-market goods" - knock-offs that were not intended for distribution in the United States. In many cases, grey-market goods have no guaranties or are outdated copies. Fact: Most are in violation of U.S. copyright and trademark laws. We DO NOT SELL grey-market goods and respectfully ask that you don't either. Would you want others illegally profiting on your intellectual property? Return to top Do you have a paper catalog? Our catalog is our web sites (www.patentsincommerce.com and www.frompatenttoprofit.com). However, for SBDC Affiliates and Inventor Organization Affiliates we do have a catalog and User's Guide available on request. Return to top Shipping FAQs: How do you ship in the United States? Shipping in the US is either by US Postal Service or by UPS. We highly recommend Priority Mail with its 2-3 day delivery. It is also inexpensive for such a fast service. Return to top How do you ship international? Global Priority Mail is used almost exclusively. Delivery to most countries is 5-7 days, with Canada usually being no more than 5 days and some parts of Asia and Africa being 7 days. Global Priority Mail is surprisingly inexpensive. There are a few rare occasions where Airmail is preferred. In such a case, shipping may take up to 10 days. Return to top How do I check shipping charges? To check shipping charges, put the desired item in the shopping cart then press “Checkout”. Enter your shipping address and choose a shipping method. Information on this page is not saved until you submit your order. Shipping costs will be shown on the next page before your order is submitted and before you enter any payment information. Use the Back button on your browser to return to your shopping basket. Return to top What are my shipping choices? Our customers want to receive their materials fast. In order to do this in a cost-effective manner, we use Priority Mail, UPS 2nd Day Air and UPS Next Day Air for U.S. Shipments. Overseas we use Global Priority Mail and on rare occasion, Airmail. Return to top I received a partial order, why is this? On certain rare shipments, usually overseas, your order will be split into two shipments. We do this to keep shipping costs down. Please wait an extra day and the other half of your order should arrive. Return to top Can you ship to a different address than my billing? Yes, we can ship products to addresses other than the billing address. You only need to state the alternate shipping address on the order form. Return to top Return FAQ Must I have a Return Merchandise Authorization (RMA) to return a product? No. Just ship it back to us within 30 days with a note telling us why you are returning it. We are so confident that you'll find your purchase valuable to your invention and idea development, that we can offer this exceptional straight-forward return policy. Return to top What address do I send returns to? Returns should be sent directly to us. Our address is From Patent to Profit, Inc, 15850 McCourtney Rd., Grass Valley, CA 95949. Return to top How long will it take to get my credit? Please allow at 2-3 business days after we receive the item to issue credit. Replacements will be sent within 24 hours of receipt. Return to top What are your restocking fees? There is no restocking fee on return merchandise. Return to top Payment FAQs: What method of payments do you accept? We accept Visa, Master Card, American Express and Discover. We can also accept PayPal, Money Orders and personal checks. Mail orders are shipped within 24 hours of receipt. To mail an order download and print this form. Return to top Why is my credit card being declined? If your credit card is declined, please make sure the billing address you entered matches the information on file with your financial institution. Your card may also be declined if you are over your available credit limit. Our system automatically attempts to authorize your credit card each time you submit an order. Return to top Can I pay by Money Order or Check? Yes, download this form and mail it to us. Mail us your check or Money Order with the form. Your merchandise will ship within 24 hours of receipt. Return to top Will you accept an International credit card? Yes, just follow the same instructions on the shopping cart screen. Return to top How do I know my credit card information is secure? All transaction data is secured via Authorize.net, the largest internet ordering processing entity in the world. Over 300,000 companies in 150 countries use Authorize.net. When you see the security icon (SSL) in your browser, data is submitted via secure encryption methods. Never send private information via a web browser if this icon is not present. Return to top

*All products and support carry our worry-free 30-day guarantee